Plain-English water damage guides

A soaked house is a solvable problem.

Water Damage Desk is a library of 46 practical guides on cleanup, drying, repairs, and insurance. Each one is written so you can act inside the first 24 hours and know which jobs are yours and which need a licensed pro.

If water is spreading right now

  1. Stop the source

    Close the main water shutoff valve, or contain the leak with buckets and towels until you can.

  2. Cut power to wet rooms

    Flip the breakers before you step in. Never touch outlets or cords while standing in water.

  3. Photograph everything

    Shoot rooms, floors, and belongings before you mop or move a thing. Your claim depends on it.

  4. Get real drying started

    Call your insurer, then a local mitigation crew. Household fans cannot dry the inside of a wall.

Mold can start within 24–48 hours. Move first, perfect later.

Read the full emergency guide

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Questions we hear most

Who is responsible for water damage in a condo that starts in the unit above?

Your own HO-6 pays first, no matter who caused it. The upstairs owner is responsible only if they were negligent, meaning they ignored a problem they knew about or did something careless. Your insurer then pursues them through subrogation. If the water crossed a common element the association maintains, the master policy covers that part.

How long does it take to dry out water damage from a burst pipe?

A straightforward wall or room dries in about three to five days once air movers and a dehumidifier are running and the wet materials that cannot dry have been removed. Assemblies that hold bound water take longer: a crawl space, a slab, plaster, or solid hardwood commonly run five to ten days. Drying is finished when the wet material reads the same as an unaffected piece of the same material nearby, not when the surface feels dry. A restorer should be logging meter readings daily and showing them to you.

Is water in a crawl space after heavy rain normal?

Damp soil is common. Free-standing water is not. A puddle that drains within a day or two after an unusually heavy storm is tolerable. Water that appears after ordinary rain, sits past 48 hours, or returns to the same low spot every storm is a defect in how water is handled outside the house.

Does rice really fix a water-damaged screen or phone?

No, not reliably. Rice pulls ambient moisture slowly and inconsistently, and its dust can work into ports and speaker grilles. Silica gel packets absorb faster and leave no residue, though neither one helps water that's already reached the panel or logic board.

How can I tell if my RV has water damage?

Check for a musty smell, soft or bouncy flooring, staining on ceiling or wall panels, bubbling under the wall skin, and windows or doors that no longer close flush. Any one of these is worth a proper inspection before you drive or store the unit again.